Data deletion
Clarifications updated: 14 October 2026.
Updated: 19 September 2026.
This page explains how to disconnect an integration and request deletion of personal data from Aplus PMS systems.
1. If you are an Aplus PMS administrator
- Disconnect WhatsApp in the Aplus PMS integration settings.
- If needed, open Facebook or Meta settings, go to Meta Business Integrations and remove Aplus Messaging from the list of active integrations.
- Send a request to info@apluspms.com with the subject “Data deletion”.
In your email, include the company or property name, administrator's email address, WhatsApp Business number and the data to be deleted. Do not send passwords, access tokens, payment card details or identity documents unless we separately request minimal identity verification.
2. If you are a guest or someone communicating with a property
Contact the hotel, apartment owner or management company you communicated with: that organisation usually determines the purpose of processing guest data.
You may also write to info@apluspms.com with the subject “Data deletion” and include:
- the telephone number used in WhatsApp;
- the accommodation property's or company's name;
- approximate dates of correspondence;
- the action you request: a copy, correction, restriction or deletion of data.
Requests are not limited to WhatsApp. You may specify PMS account data, bookings, guest or employee records, AI conversations, passkeys or mobile notification registration. Identify the account/property and the requested scope. Uninstalling the app, disabling push notifications or disconnecting an integration does not itself erase all server data. An employee account and the property’s business records may require different instructions from the responsible client.
3. Verifying a request
To avoid deleting someone else's data following an unauthorised request, we may ask for minimal additional information to confirm identity, authority to act on behalf of a company and the scope of the request. Do not send unnecessary documents or confidential data.
4. Timeframes
We aim to acknowledge receipt within 10 working days and fulfil the request within 30 calendar days after identity and scope are confirmed. If the request is complex or the law permits another period, we will explain the reason and expected date.
Where GDPR applies, Article 12 normally requires information about action taken without undue delay and within one month of receiving the request. A permitted extension of up to two further months must be explained within the first month. Our acknowledgement and completion targets do not override these legal deadlines. If we act as a processor, we assist the client responsible for responding; necessary identity checks must remain proportionate.
5. What can be deleted
Depending on the request and the applicant's role, we may delete or anonymise:
- WhatsApp Business connection records and associated authentication credentials;
- conversations, attachments and message metadata in Aplus systems;
- cached message templates;
- links between conversations and bookings;
- related operational records if their retention is no longer necessary.
Certain security logs, accounting records, evidence of consent or backup data may be retained temporarily where required by law, fraud prevention, dispute resolution or the technical backup cycle. During this period, their use is restricted to the relevant purpose.
6. Limits of deletion
Deletion from Aplus does not delete data independently held by Meta Platforms or WhatsApp, an Aplus PMS client, a message recipient or another provider. To delete those copies, contact the relevant party directly.
7. Contact
APLUS UKRAINE LIMITED LIABILITY COMPANY
EDRPOU registration code: 46348908
Location: Dnipro, Ukraine
Email: info@apluspms.com