Instructions connect to a specific property
In Check-in App, you can prepare the information guests need before arrival: the address, landmarks, stay rules, Wi-Fi, documents and access method. The information relates to a specific booking and property, so managers do not need to assemble each message manually.
Guests receive a clear sequence instead of fragments across several chats. This is especially useful when your team manages apartments in different buildings or guests arrive outside reception hours.
Managers oversee arrival preparation
Check-in connects to the booking and guest profile. Your team sees who the instructions are for, the dates and the property. If arrangements change, update the information before sending it so guests receive current access instructions.
Contactless check-in still requires support. Include a contact and explain what to do if the code fails, the guest cannot find the entrance or arrives before the agreed time.
Security depends on your access rules
Avoid putting permanent codes or unnecessary personal data in a general template. Access should match the specific stay and the property's internal rules. After changing a lock, address or entry procedure, check the instructions before the next arrival.
Before launch, follow the guest journey yourself on a smartphone. Check the link, apartment number, floor, entrance photo and contact details. A short check helps reveal unclear steps before a guest encounters them.
One workflow from booking to arrival
Check-in App complements automated messages and booking management in Aplus PMS. Managers prepare information in the guest's context instead of searching conversations for an old template.
The Check-in App page shows the main process. During a demo, you can review which instructions your guests need and where your team should retain manual control.