A complete pre-arrival process gives guests confidence and reduces manual work for the team.
Send practical arrival information
A guest needs more than an address. Include access instructions, the expected arrival process, Wi-Fi details when relevant, and a contact route for exceptional situations.
Make the page easy to use on mobile
Most guests read arrival instructions on a phone while travelling. Short sections, clear actions, and one reliable link are easier to follow than a long chain of messages.
Coordinate with the team
The guest experience depends on the property being ready. Link check-in preparation with cleaning status and reservation details so the manager can spot missing steps before arrival.
How Aplus PMS supports the process
Aplus PMS connects reservations, guests, channel availability, payments, check-in, and housekeeping in one operating workflow. The team works with current information instead of manually reconciling separate tools.
Send the right information at the right time
Start with a reservation confirmation. Shortly before arrival, share the address, route, check-in time and property rules. Send the access code or key-box instructions only when the required conditions have been met. This separates practical arrival guidance from sensitive access details and keeps the latest message easy to find.
Keep one current instruction per property
A guest should not have to search old chats for an entrance photo or Wi-Fi password. Keep those details tied to the correct apartment and booking, and update them after any lock or route change. Include a clear contact for a guest who cannot enter.
Protect access and plan for exceptions
Do not rely on one permanent code for all stays. Limit access to the stay period where the equipment allows it, verify the recipient before sending codes or documents and decide who can edit guest instructions. Provide a backup contact and a safe alternative if the lock or connection fails.
Check whether the flow really works
Ask someone unfamiliar with the apartment to follow the instructions. Then monitor check-in calls, repeated questions and time to resolve access problems. A contactless process succeeds when the guest can arrive confidently, while a person remains available when needed.