Getting started involves more than creating an account: you also need to check properties, rates, availability and bookings. The Aplus PMS team works through these settings with you so your operations start with a consistent calendar and fewer manual corrections.
What to prepare before onboarding
- A list of the hotels and apartments, rooms and room types or categories you need to add.
- Your current rates, stay rules and availability for upcoming dates.
- A list of sales channels, such as Booking.com and Airbnb, with account access available to the responsible team member.
- If you are switching from another system, prepare an export of guests and bookings or check whether one is available.
- A team member who can confirm actions in channel accounts and check the results.
Do not send us passwords in messages. During a shared session, sign in to accounts yourself and confirm access on your own device.
How we set up Aplus PMS and sales channels
First, we agree on your property structure, accommodation types and rates. Then we connect the sales channels available for your account together and check that they are correctly linked to your properties in Aplus PMS. We also configure team roles and the main workflows.
Once connected, we check the calendar and existing bookings, then test new bookings, date changes and cancellations. If a platform requires separate confirmation or a review, we agree on the next step. Remote assistance does not replace the channel's own rules or processing times.
Transferring guests and bookings from your previous system
If you already use another system, you may not need to start with an empty database. We can help transfer the guest data, upcoming bookings and booking history you need if your previous software exports them in a suitable format. We determine what can be imported after reviewing the file; the result depends on the source system.
Before importing, we agree on which data you need and check for possible duplicates. After the transfer, we compare dates, properties, statuses and contact details across several bookings. This helps you confirm that important upcoming arrivals survived the switch. Files containing personal data are transferred only through an agreed secure method, rather than an open chat.
Why we use AnyDesk or TeamViewer
When setup depends on your Booking.com, Airbnb or other channel accounts, it is easier to work through the steps together on your screen. We use AnyDesk or TeamViewer so you can see what is happening and stop the session at any time. We agree on the remote assistance software before connecting.
- Download AnyDesk for Windows from the official website.
- Download TeamViewer for Windows from the official website. For one-time assistance, you can choose TeamViewer QuickSupport on the page.
If you use a Mac or another operating system, select it on the software's official website. Avoid downloading files from advertisements or third-party directories.
How a secure session works
- Agree on a time and confirm that you are speaking with your Aplus PMS manager through your usual communication channel.
- Open AnyDesk or TeamViewer and accept the connection request only during the agreed session.
- Stay at your computer. Enter passwords and verification codes yourself; do not forward them to the manager.
- At the end, check the results, disconnect the session and close the remote assistance software.
Permanent access to your computer is not required for standard onboarding. If a separate task ever needs a different access arrangement, its terms will be agreed with you in advance.
What you have after launch
You have configured properties and a working calendar, connected and tested channels, available data transferred and checked from your previous software, clear employee roles and a list of outstanding items if a platform is still awaiting confirmation. We show you where to check new bookings and error messages so your team can continue confidently.
Preparing to get started? Contact the Aplus PMS team, telling us which properties and channels you use. We will help you plan the launch.